Customer Service


By Phone
1 (800) 955-0021 ext 2900
Monday - Friday 8:00AM- 6:00PM (ET)


By Post
21st Mortgage Corporation
ATTN: Customer Service
PO Box 477
Knoxville, TN 37901


Overnight Delivery
21st Mortgage Corporation
ATTN: Customer Service
620 Market Street
Knoxville, TN 37902


Payments
21st Mortgage Payment Processing Center
PO Box 148
Memphis, TN 38101


Customer Inquiries
For customers whose loan is secured by real property, inquiries under RESPA regarding possible errors in the servicing of your loan or requests for information must be sent to:

21st Mortgage Corporation
ATTN: Customer Inquiries
620 Market Street
Knoxville, TN 37902

Online
Our online form allows for secure inquiries.
Please be sure to include your account number when contacting us.