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Loan Payoff

If you would like to know your loan payoff amount, contact a customer service representative.

Our Payoff Hours:


Monday - Friday
8:00 am to 8:00 pm (EST)

(Phone): (800) 955-0021 ext. 2900
(Fax): (877) 830-3100


We also offer these written payoff options:
  • Mail your payoff amount to your home address
  • Fax your payoff to you or a third party.
    (To Fax your payoff to a third party, we will need
    your written authorization faxed to the number above.)

 To payoff your loan, please mail a cashiers check to one of the addresses below:
  • Postal Service delivery:

    21st Mortgage Payment Processing

    PO Box 477
    Knoxville, TN 37901

    ATTN: Payoff dept.


  • Overnight service delivery:

    21st Mortgage Payment Processing

    620 Market Street, Suite 100
    Knoxville, TN 37902

    ATTN: Payoff dept.


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