|Customer Service Contact Information
We welcome your questions, comments or suggestions.
Contact us by phone:
(Toll Free): (800) 955-0021 ext. 2900
Customer Service Hours:
8:00 am to 8:00 pm (EST)
Contact us: 21st Mortgage Customer Service
Do you need to send some type of correspondence to Customer Service?
Postal Service delivery: _______Overnight Service delivery:
21st Mortgage________________21st Mortgage
____PO Box 477____________620 Market Street, Suite 100
Knoxville, TN 37901____________Knoxville, TN 37902
ATTN: Customer Service________ATTN: Customer Service
For customers whose loan is secured by real property, inquiries under RESPA regarding possible errors in the servicing of your loan or requests for information must be sent to:
21st Mortgage Corporation
620 Market Street, Suite 100
Knoxville, TN 37902
The Associates of 21st Mortgage understand that your time is valuable. So, in order to serve you more efficiently, we kindly request that you always include your account number on written correspondence and have it available when you call.