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Customer Service Contact Information

We welcome your questions, comments or suggestions.

Contact us by phone:
(Toll Free): (800) 955-0021
ext. 2900

Customer Service Hours:

8:00 am to 8:00 pm (EST)

Contact us: 21st Mortgage Customer Service

For correspondence

Postal Service delivery:
_______Overnight Service delivery:
21st Mortgage
________________21st Mortgage
PO Box 477____________620 Market Street, Suite 100
Knoxville, TN 37901
____________Knoxville, TN 37902
ATTN: Customer Service
________ATTN: Customer Service

Customer Inquiries
For customers whose loan is secured by real property, inquiries under RESPA regarding possible errors in the servicing of your loan or requests for information must be sent to:

21st Mortgage Corporation
Customer Inquiries
620 Market Street, Suite 100
Knoxville, TN 37902

Friendly Reminder
The Associates of 21st Mortgage understand that your time is valuable. So, in order to serve you more efficiently, we kindly request that you always include your account number on written correspondence and have it available when you call.

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